privacy policy

The Type of Personal Information We Collect

We currently collect and process the following information:

  • Personal identifiers and contact details (for example, your name and email address)

How We Collect Your Personal Information and Why We Have It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have enquired with us about our products or services.
  • You have purchased products or services from us.

We use the information that you have given us in order to communicate with you about those products or services, in the delivery of products or services to you, and for billing and invoicing purposes.

We do not share this information with external organisations or individuals, except in the sending of emails and/or postal communication to you, with trusted cloud storage providers for archiving and backup, or with legal authorities in the event of any investigation into fraudulent or criminal activity.

We do not collect any cookies via our website or share your information with marketing or research organisations.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • We have a contractual obligation.
  • We have a legal obligation.
  • We have a legitimate interest.

How We Store Your Personal Information

Your information is securely stored on our computer equipment and on computer servers operated by the trusted service providers we use for email and archive data storage, within the UK or the wider European Economic Area.

We retain personal data for our business needs and to comply with the law. If we no longer need personal data, we will either delete it or de-identify it so that it no longer identifies a specific person. This will depend on whether we are required to retain personal data to comply with the law or if the personal data is needed for tax or other business purposes.

Your Data Protection Rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.
  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Please refer to the Information Commissioner's Office (ICO) guidelines at https://www.ico.org.uk for more details on your rights.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us via our contact form. You can also complain to the ICO if you are unhappy with how we have used your data.

Last updated: 6th April 2024